Rm15 Privacy Policy — Data Protection for Malaysian Members

This document explains how rm15 collects, stores, uses, and protects your personal information as a platform member. Your privacy is our priority and we are committed to managing your data in line with best data protection practices.

Effective: 2026. This policy is subject to change and any updates will be posted on this page.

Your Data Is Protected with SSL Encryption No Sale of Personal Data to Third Parties Cookies Used to Enhance Your Experience Data Access & Deletion Rights Available MYR Payment Information Fully Encrypted Privacy Support via [email protected] Your Data Is Protected with SSL Encryption No Sale of Personal Data to Third Parties Cookies Used to Enhance Your Experience Data Access & Deletion Rights Available MYR Payment Information Fully Encrypted Privacy Support via [email protected]

Information We Collect

Account Information

Full name, date of birth, email address, phone number, and password provided when registering your rm15 account.

Device & Browser Information

Device type, operating system, web browser, IP address, and other technical data automatically transmitted when you visit the platform.

Payment Information

Transaction records in MYR, including deposits and withdrawals via DuitNow and GrabPay. Card details are not stored by rm15.

Usage Data

Your betting records, games played, session duration, display preferences, and interactions with rm15 platform features.

Why We Collect This Information

Rm15 collects and processes your personal information for legitimate and transparent purposes. Each category of data collected serves a specific purpose directly related to delivering platform services to you as a member.

Identity verification & account security: Your account information is used to verify your identity, prevent fraud, and ensure the security of your funds.
Financial transaction processing: MYR payment data is required to process deposits and withdrawals accurately and securely.
Platform improvements: Usage and technical data helps rm15 understand how users interact with the platform and identify areas for improvement.
Service communications: Your email address and phone number are used to send important notifications related to your account, transactions, and policy updates.
Legal compliance: Certain data must be retained for a specified period to meet applicable legal compliance requirements in Malaysia.

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Cookies & Tracking Technologies

Rm15 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main categories of cookies:

Essential Cookies: Required for core platform functions such as login, session verification, and account security. These cookies cannot be disabled as they are essential to platform security.
Functional Cookies: Saves your preferences such as language, display settings, and personal configurations so you do not have to reset them each time you visit rm15.
Analytics Cookies: Helps us understand platform usage patterns in aggregate without identifying individual users. This data is used solely to improve rm15's services.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect your login functionality and account security.

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Data Storage, Security & Third-Party Sharing

Data Security & Storage

Rm15 uses SSL encryption to protect all data transmitted between your device and our servers. Personal data is stored on servers secured with strict access controls and continuous security monitoring.

Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

Third-Party Sharing

Rm15 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are limited situations where we may share your data:

Payment processors that require transaction details to process MYR deposits and withdrawals.
Competent authorities in Malaysia where required by law or court order.
Technical service providers involved in platform operations, subject to binding confidentiality agreements.

Your Rights as a User & How to Contact Us

As an rm15 member, you have specific rights regarding the personal data we hold about you. These rights can be exercised by contacting our support team via email:

Right to Access

You may request a copy of the personal data we hold about you at any time.

Right to Rectification

If any of your information is inaccurate, you have the right to request a correction from us.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal compliance requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Contact Us for Privacy Inquiries

To exercise any of the above rights, or if you have any questions regarding rm15's Privacy Policy, please contact us via:

Email: [email protected]

We aim to respond to all privacy enquiries within 14 business days. Any changes to this Privacy Policy will be updated on this page with a clear effective date.

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